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Current Vaccinations/Veterinarian Information: By using our services, owners verify their pets are current on Rabies, Distemper and Parvo-Virus. Proof of Vaccination shall be provided upon request.
Satisfaction Guarantee: Our groomer will go over what will be done and discuss options and additional services that might be needed. We pride ourselves in the quality of our styling; sometimes, corrections need to be made and we will welcome pet parents back for a quick fix on the NEXT DAY ONLY. Your dog must be in “just groomed” condition. If your dog is past the next day only or if the dog is deemed un- groomable without a bath you will be subject to a full grooming charge. Quick fix appointments must be made with the same groomer.
Aggressive Pets: If your pet(s) bite, has bitten, or is aggressive to people, other pets or specific grooming procedures you must notify the groomer. Muzzles may be used if necessary. Muzzling will not harm your pet, and protects both the pet and the groomer. Reu’s Corner, LLC, reserves the right to refuse/stop services for such pet(s) at any time before or during the grooming process, and charge a handling fee for aggressive dogs in addition to the regular grooming charge. If the pet should bite, the owner agrees to be responsible for any and all related medical bills, recovery costs, loss of income and equipment damage.
Mat Removal: Pets with matted coats need extra attention during their grooming session. Mats left in a pets coat only grow tighter, and can strangle the pet’s skin, or eventually tear it open. Mats can be very difficult and painful for the pet to remove, and may require the pet to be shaved. In some cases pets may also exhibit brief behavioral changes. Prevention by scheduling regular grooming appointments or at home brushing is the best defense against matting. There is an extra charge for de-matting depending on the severity of the mat.
Accidents: There is always the possibility an accident could occur. Grooming equipment is sharp, even though we use extreme caution and care in all situations, possible problems could occur including cuts,nicks, scratches, quacking of nails, etc. In most cases this can happen when a pet is wiggling or moving around. If you arrive to pick up your pet and they are still being groomed, please do NOT talk to them or allow them to see you as this usually causes them to move. Every effort will be made to insure your pet is groomed as safely as possible, but an excited pet can be dangerous to continue to work on. If you insist on talking to your pet, or the groomer, we reserve the right to end the grooming session, even if the groom is not completed, and the full grooming price will be charged.
Parasites: If you suspect your pet has fleas or ticks, you must notify the groomer. Flea infestation can lead to tapeworm and other health problems. We do offer effective products and can apply treatment if requested. If fleas or ticks are found during the grooming process, your pet will receive a flea bath to kill the parasites and an extra charge will be applied. Ticks found will be removed and an additional charge may be applied. If ticks are found, we strongly suggest you have your pet tested for Lyme disease or other tick borne illnesses. Please note that parasites are a health hazard to your pet as well as humans.
Hold Harmless Agreement: By using our services, you (or your Agent) agree to hold Reu’s Corner,LLC, it’s owners, and employees harmless from any damage, loss, or claim arising from any condition of the serviced pet(s), either known or unknown to Reu’s Corner, LLC. It is also further understood and agreed the terms of this agreement can change at any time, without notice, and will overwrite any and all prior contracts or releases.
Late Pick-Ups: Please be on time to pick-up your pet(s). We work by Appointment and do not have the staff or facilities for your pet to stay after the groom has been completed. To enforce this policy, a $50 kennel fee may be added to your invoice.
No-shows and Cancellations: No shows, last minute cancellations (less than 24 hour’s notice) or continual re-scheduling are subject to a $25.00 fee per pet which will be added to your next appointment. You may reserve another appointment by credit card for a full groom and the no-show fee. Please be respectful of our time as we are a by-appointment business, and another client could have taken your appointment if we knew.
Cancellations during Holiday weeks will result in a $50 no show fee and pre-payment may be needed prior to ALL future appointments.
Returned Check Policy: Checks that are returned are subject to a $25.00 Service Free. Future appointments must be paid in Cash or Credit Card PRIOR to the start of your pet’s next appointment.
I have read and agree to the policies of Reu’s Corner, LLC for my pet(s). A copy is available upon request for your records.